Warranty maintenance

GENERAL WARRANTY TERMS

The warranty is granted for all product purchased at CUBES ASIA. The warranty time is 1 year unless otherwise notice. It stars the date of first invoice

CUBES ASIA is not responsible for the warranty of its product if sold by authorized dealer but may accept repairs if this authorized dealer issue a repair request

The warranty for brands represented by CUBES ASIA is not granted if those product have not been purchase in VIET NAM unless the manufacture issue a repair request

A warranty will be granted only when the original invoice or sales receipt (indicating the date of purchase, product type and authorized dealer’s name) is presented together with the defective product. We reserve the right to refuse free-of-charge guarantee service if the above document cannot be presented or if the information contained in it is incomplete or illegible.

The warranty cover all damaged due to faulty materials or assembly product must have been used properly any with care and must have been protected against damage

This guarantee covers none of the following:

  • Repair or replacement of parts due to normal wear and tear.
  • Any adaptation changes to upgrade the product from its normal purpose as described in the instruction manual.

Damages resulting from items listed below will void the warranty:

  • A broken Warranty Seal;
  • The product was modified
  • Misuse, including but not limited to failure to use the product for its normal purpose or in accordance with instructions on the proper use and maintenance;
  • Foreign agents (ex. Stones, wood, office clamps) mixed with the coffee beans or the usage of inappropriate Coffee beans which results in grinder clogging.
  • Installation or use of the product in a manner inconsistent with the technical or safety standards in force in the country where it is used.
  • Attempts to repairs done by non-authorized Service Stations or Dealers, or the customer himself;
  • Accidents, lightning, water, fire, improper ventilation or any cause beyond the control of CUBES

BRAND SPECIFIC WARRANTY CONDITION

BRAND

TIME TO WARRANTY

TIME EXTENSION

Victoria Arduino

1 year

Nuova Simonelli

1 year

Vitamix

1 year

3 years for motor

Solis

1 year

Kalerm

1 year

Lelit

1 year

Cunill

1 year

Schaerer

1 year

1 year or 36.000 cups whatever is first

Melitta

1 years

2 year or 15.000 cups whatever is first for automatic coffee machine

Animo

1 year

Marco

1 year

Capsule machine

1 year

MAINTENANCE/ SERVICE FEE

In case your machine is not in warranty case, CUBES will offer a service with fee (if on demand)

Contact us via Hotline: +84 909 244 308, or email address: service@vinbarista.com for more information about maintenance fee.