OUR SERVICE
At Vinbarista, all after-sales service is handled by each brand’s official distributor. We are pleased to introduce our authorized service partner, Cubes Asia, with fully equipped service centres located in Hanoi and Saigon.
We provides certified service and technical support for leading global brands, including Victoria Arduino, Nuova Simonelli, Eureka, ECM, Melitta, Vitamix, Marco Beverage Systems, and BWT with full suite of professional services, including:
CONSULTING
Our sales team is knowledgeable, professional, and always ready to help. Trained directly by international industry experts, we provide tailored solutions and elevate your coffee experience from the very first conversation.
PRODUCTS
As the exclusive distributor of top global manufacturers, we commit to delivering only premium, authentic products, never compromising on quality.
INSTALLATION
Our certified technicians ensure precise, reliable installation, even for the most advanced and complex equipment.
TRAINING
Through our Home Barista program and Cubes-Lab, we offer world-class training designed to help you master any machine with confidence.
MAINTENANCE & WARRANTY
With nationwide service coverage, we guarantee fast, dependable after-sales support and warranty service whenever you need it.
OUR WARRANTY POLICY
GENERAL WARRANTY TERMS:
Warranty applies to all products purchased from Vinbarista and is valid for a standard period of one (1) year unless otherwise specified. The warranty period begins on the invoice date.
Warranty service will only be provided upon presentation of the original invoice or proof of purchase, clearly showing the purchase date, product details, and dealer information, together with the defective product. Failure to provide valid documentation may result in the denial of complimentary warranty service.
This warranty covers defects in materials or workmanship, provided the product has been used properly, safely, and in accordance with the manufacturer's instructions.
This guarantee does not include any of the following:
- Repair or replacement of parts subject to normal wear and tear.
- Any modifications or upgrades made to the product beyond its intended use as described in the user manual.
The warranty will be void in the following circumstances:
- The warranty seal has been damaged, removed, or tampered with
- The product has been altered, modified, or otherwise changed from its original condition
- Improper use or failure to follow operating, cleaning, or maintenance instructions
- Foreign objects (such as stones, wood fragments, or metal pieces) mixed with coffee beans causing damage to or blockage of the grinder
- Improper installation or operation that does not comply with applicable local technical or safety standards
- Repairs or servicing performed by unauthorized service centers or individuals
- Damage caused by accidents, natural disasters, fire, water, inadequate ventilation, or any other circumstances beyond Vinbarista’s reasonable control
WARRANTY CONDITIONS BY BRAND:
| BRAND | WARRANTY PERIOD | EXTENSION PERIOD |
| Victoria Arduino | 1 year | |
| Nuova Simonelli | 1 year | |
| Vitamix | 1 year | 3 years for motor |
| Solis | 1 year | |
| Kalerm | 1 year | |
| Lelit | 1 year | |
| Cunill | 1 year | |
| Schaerer | 1 year or 36,000 cups (whichever comes first) | |
| Melitta | 2 years or 15,000 cups (whichever comes first) | |
| Animo | 1 year | |
| Marco | 1 year | |
| Eureka | 1 year | |
| ECM | 1 year | |
| Capsule Coffee Machine | 1 year |
MAINTENANCE / SERVICE FEES:
MAINTENANCE / SERVICE FEES:
- For products that are no longer covered under warranty, Vinbarista continues to provide maintenance, repair, and technical support services, subject to applicable service charges based on the condition of the equipment and the scope of work required.
- For detailed information regarding service and maintenance fees, please contact our Service Team at +84 909 244 308 or email service@cubes-asia.com.
